Customer Service: Complaint Management Series_Mental Health cognitive impairment

cognitive impairment

Describe why each person with dementia is unique and can be affected differently by dementia

Minimise the spread of a fire

By completing this course you will discover why good oral health is important and learn how to assist with the maintenance of oral hygiene

Recognise the common signs and symptoms of Parkinson’s disease

Customer Service: Complaint Management Series_Mental Health cognitive impairmentCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.